When combining self-service and traditional call center components, it is
important to clearly define the call-flow process so that all interactions
work seamlessly. The solution should incorporate built-in contingency plans
that connect customers with a live agent as soon as additional assistance is
required. Savvy companies achieve the best of both worlds by enhancing the
customer experience while reducing the overall cost of customer care.
Lowering the unit cost of customer interaction is a complex process that
involves weighing the pros and cons of numerous interconnected variables.
In the 1970s and 1980s, most speech technologies concentrated on routing
calls through IVR systems, handling simple inquiries, and generally yielding
very low customer satisfaction results. Over the past three years,
advancements in conversational technologies have enabled the deploym... (more)
SOA Is Now a Business Imperative
Integration remains the number one IT priority; fully 60-70% of IT budgets
are dedicated to it. Web services makes integrations simpler and cheaper. It
makes B2B integrations practical. What businesses demand from a
service-oriented architecture (SOA) is dynamic integration capability. They
want rapid response to change, to competitors, to new business opportunities.
SOA built with Web services allows IT to build reusable business functions.
Truly reusable business functions create efficiency, modularity, and easier
integration. The functionality to be reused might be inventory, pricing,
purchasing, shipping, and countless others. Most important, reusable business
functions create flexibility. Flexibility and adaptability allow a business
to respond to changing business conditions, to be agile.
Architectural Underpinnings of SOA
StrikeIron's real-time, on demand financial services offerings for its Web
services network gained a boost with the inclusion of four new on demand
financial offerings. StrikeIron now has a product line in excess of 1,000.
The services integrate by means of an XML-based Web services interface to any
product or platform. StrikeIron is making the new Web services, which
include StrikeIron Market Indices, StrikeIron Mutual Funds, StrikeIron
Securities, and StrikeIron Exchanges, available on a "pay-per-use"
subscription basis. They all integrate into Web sites, enterprise portals,
corporate intranets and extranets, software applications, wireless and PDA
applications, and other interactive services.
These latest releases help round out StrikeIron's portfolio of products, and
tie in directly with the company's recently announced StrikeIron OnDemand Web
Services for Micro... (more)
SAVVIS announced an agreement to provide fully managed hosting services to
StarCompliance Software. In conjunction with its released Next Generation
software, StarCompliance is expanding their relationship with SAVVIS by
upgrading their IT infrastructure to SAVVIS’ managed and virtualized IT
utility services platform.
SAVVIS has been providing StarCompliance Software and its global client base
with hosting and managed security services, including virtualized firewalls
and intrusion detection services since 2001. The further outsourcing of its
IT infrastructure will allow StarCompliance to increase its focus on its core
business operations. Star elected to migrate to SAVVIS’ virtualized IT
infrastructure services platform featuring utility compute and storage
solutions and managed security in conjunction with the release of its Next
Generation software, ... (more)
Personal Bankruptcy on Ulitzer
There are different attorney fees for filing bankruptcy for chapter 7 and
chapter 13, but they can be waived off completely if a financial hardship has
been proven. The best advice in evaluating the attorney fee is to check upon
the efficiency of the attorney or by getting an attorney by a favorable
referral cause as this proves to be the best rule applied so far.
The most common mistake that a customer does is to pay the attorney's fee
with the help of their credit cards assuming that the credit card debts had
been wiped out and even though if he is successful the creditor can claim
that the customer had no intention to pay the creditor and this in return
might lead to all sorts trouble and financial problems for the customer. The
best thing suggested would be to arrange a payment plan with the lawyer
one should bear in mind the whole ... (more)
In a press release issued today, The National Inflation Association
(http://inflation.us) discussed the biggest threat to the U.S. economy in
In 2009, we saw the monetary inflation created by the Federal Reserve's zero
percent interest rates drive up the prices of U.S. stocks, without
dramatically increasing the prices of U.S. consumer goods. We consider 2009
to have been a brief period of euphoria, before a rapid increase in the
prices of food, energy, clothes and other necessities Americans need to live
and survive. With Goldman Sachs and JP Morgan employees taking home record
bonuses this month, it's only a matter of time before this money works its
way through the system.
We saw an artificial boost in the U.S. GDP this year because of government
stimulus spending. In our documentary 'The Dollar Bubble' we spoke about how
the destructive 'Cash for Clunker... (more)
Financial social media marketing just received a welcome boost from the
nation’s largest independent securities industry regulator.
The Alliance Library System of East Peoria, Ill. received a grant of
$100,000 from the Financial Industry Regulatory Authority (FINRA) Investor
Education Foundation and the American Library Association (ALA) for social
media and other education programs.
FINRA steps up
The library system will deliver saving and investing information through
social media targeting individuals ages 13 to 35, according to Earth Times.
The demographically and technologically attuned library system in rural,
central Illinois will also provide online and face-to-face investor education
programs through six of its public libraries.
“This move bodes well for financial marketers,” social media consultant
D. Bruce Johnston said recently. “FINRA is sup... (more)
MINNETONKA, MN -- (MARKET WIRE) -- 02/16/05 -- Medica today announced the
introduction of a short-term health plan product and a high deductible health
plan product for individuals who are not yet eligible for Medicare. The
products are available in select South Dakota counties. The short-term
product, Medica Direct Short-Term(SM) for Individuals, provides quality
health care coverage for 30 to 90 days and offers a range of deductibles,
out-of-pocket maximums and family coverage. The products are the first Medica
product for individuals not eligible for Medicare in South Dakota and the
first new product for individuals to be introduced in the state in a long
The high deductible product, Medica Direct HSA(SM) for Individuals, provides
a range of deductible options, long-term coverage and family coverage. It
gives an individual the option to open a federally qu... (more)
NEW YORK, NY -- (MARKET WIRE) -- 09/23/05 -- Notice is hereby given that a
class action lawsuit was filed on July 29, 2005 in the United States District
Court for the Southern District of New York against UBS-AG and its affiliated
entities ("UBS"), on behalf of those who purchased Van Kampen mutual funds
from UBS between May 1, 2000 and April 30, 2005, inclusive (the "Class
Period"), seeking to pursue remedies under the Securities Act of 1933 (the
"Securities Act") and the Securities Exchange Act of 1934 (the "Exchange
The Van Kampen mutual funds and their respective symbols are as follows:
Van Kampen Aggressive Growth A (NASDAQ: VAGAX) Van Kampen Aggressive Growth B
(NASDAQ: VAGBX) Van Kampen Aggressive Growth C (NASDAQ: VAGCX) Van Kampen
Aggressive Growth I (NASDAQ: VAGDX) Van Kampen American Value A (NASDAQ:
MSAVX) Van Kampen American Value B (NASDAQ: MGA... (more)
PACIFIC PALISADES, CA -- (MARKET WIRE) -- 01/18/07 -- What are the hot stocks
and mutual funds for 2007 and how do you find them? These are questions that
many investors have today. Spencer Sherman and Brent Kessel of Abacus Wealth
Partners, LLC (www.abacuswealth.com), however, have known the answer for more
than 20 years: diversification and rebalancing.
Rather than poring over annual reports and other subjective market investment
information, Spencer and Brent and their investment committee take a more
disciplined and quantitative approach to creating a portfolio. This
quantitative approach has kept emotion out of their investment decisions
through good times and bad. Their approach of diversification rather than
market timing is supported by more than 100 years of market performance
analysis, and the approach helped rank Spencer or Brent among Worth
magazine's t... (more)
TORONTO, ONTARIO -- (MARKET WIRE) -- 05/04/07 -- Sentry Select Capital Corp.
("Sentry Select" or the "Manager"), the manager of Sentry Select Commodities
Income Trust (the "Trust") (TSX: SSJ.UN), announces that it has identified a
calculation error in the redemption amount paid out to unitholders on
September 22, 2006, with respect to those units that were redeemed on August
The Manager identified an error in its computation of the Net Realized
Proceeds per Unit, which resulted in an understatement of this amount by
approximately $0.0604 per unit. As a result, unitholders who redeemed their
units in respect of the annual redemption, which had a Valuation Date as at
August 31, 2006, are entitled to additional redemption proceeds from the
Trust. The correct Net Realized Proceeds per Unit is $9.8757, an increase
from $9.8153, which was the amount previously ... (more)